Billing terms
How Overvio's plans are priced, what counts towards their limits, how you pay, and how you change or leave a plan. In plain words, with every rule in one place.
Last updated
See the plans and pricesAbout these terms
Overvio is sold by the company below, which also issues your invoices.
- Company
- WHY ORDINARY IKE
- Activity
- Υπηρεσίες Marketing
- Tax no. (ΑΦΜ)
- 803028956
- Tax office (ΔΟΥ)
- Ηρακλείου
- Registered address
- ΠΕΤΡΑΚΟΓΙΩΡΓΗ ΜΟΙΡΕΣ ΗΡΑΚΛΕΙΟΥ 70400
- support@overvio.com
These terms apply to every Overvio account. They cover the plans and their prices, what counts towards a plan's limits, what happens at a limit, how you pay, VAT and invoices, and how you change or leave a plan.
Prices are in euro, per month, before VAT. Every plan is billed monthly. There is no annual plan and no contract.
Plans and prices
Overvio has three plans: Free, Essential and Custom. Essential comes in six steps, each named after the most contacts it covers.
| Plan | Contacts | Emails a month | Price a month |
|---|---|---|---|
| Free | Up to 2,000 | 6,000 | €0 |
| Essential 2,500 | Up to 2,500 | 30,000 | €29 |
| Essential 5,000 | Up to 5,000 | 60,000 | €49 |
| Essential 10,000 | Up to 10,000 | 120,000 | €79 |
| Essential 25,000 | Up to 25,000 | 300,000 | €134 |
| Essential 50,000 | Up to 50,000 | 600,000 | €242 |
| Essential 100,000 | Up to 100,000 | 1,200,000 | €431 |
| Custom | More than 100,000 | Set per account | Set per account |
On Essential, your emails a month are 12 times the contacts of your step. You can choose any step from the one that covers your list upward, for example a bigger step when you want more emails a month.
Free needs no card and has no time limit.
Custom is for more than 100,000 contacts. Overvio sets a Custom plan for your account: its contact limit, its emails a month and its monthly price. Write to sales@overvio.com to ask for one. A Custom plan is billed in your Overvio dashboard like Essential, with the same card payment, invoices and limits.
If we change a price, we email you at least 15 days before. The new price applies from your next bill after that date.
Black Friday offer
Until 30 November 2026, 23:59 Athens time, every Essential step costs 1% of the price in the table above, and never less than €1 a month: up to 99% off. The discount applies by itself, with no code, to every Essential invoice dated before then: your first month, each monthly bill, and what you pay to move up a step. 24% VAT is added to the price after the discount.
Free and Custom plans are not part of the offer.
From the first invoice dated after the end, you pay the full price of your step, as in the table above. The end of the offer is not a price change, so the 15 days' notice above does not apply to it.
What counts
A contact is each distinct email address in your account. An address counts once, however many lists or audiences it is in. People who unsubscribed, addresses that bounced for good, and contacts you suppressed (kept, but never emailed) do not count.
An email is one email sent to one contact. An email that bounces counts. Test emails do not count, and neither do the emails Overvio sends you about your own account, such as invoices and notices. A test email goes only to your own address or to an address on your own verified sending domain, at most 50 a day.
Your month starts on your billing date, and your emails start again on that day each month. On Free, your month starts on the day you signed up. Unused emails do not carry over to the next month.
When you reach a limit
A campaign that would take you past your emails for the month does not start. You see how many emails you have left and how many the campaign needs, and you choose what to do: move to a bigger step (or to Essential, on Free), send to a smaller audience, or wait for your new month.
A scheduled campaign that cannot start is held. Nothing was sent, and a held campaign is not a failure. We email you once to say why. A held campaign never goes out by itself: it waits for you to send it or reschedule it once the limit is lifted.
A campaign that has started always finishes. If its audience grows a little while it sends, it still finishes, and the extra emails count.
On Free, sending pauses while you have more than 2,000 contacts. We never send a campaign to only part of your audience to keep you under the limit. Sending also pauses once you have used your 6,000 emails for the month, until your month starts again or you move to Essential. While sending is paused, test emails still go.
- An import that takes you past 2,000 contacts still completes and saves every contact. Before it does, you see the number of contacts it brings you to.
- If your list passes 2,000 contacts on its own, for example through a sync with your store, we email you once.
- Sending starts again as soon as you are back under your limits: when you move to Essential, when you delete contacts, or, for the email limit, when your new month begins.
On Essential, when your list grows past your step, you keep sending. Your next bill moves up to the step that covers your list at its largest this month, and we tell you once when that happens. Your emails for the month do not rise at once: they follow the new step from your next bill. If you run out of emails before then, you can move up a step at once.
Past 100,000 contacts you keep sending on Essential 100,000, and we talk to you about a Custom plan.
Paying for Essential
You pay by card. To buy Essential you give your business's billing details: your Greek tax number (ΑΦΜ), your tax office (ΔΟΥ), your billing email and your business address. A Greek tax number is needed to buy Essential.
You pay for your first month when you buy Essential, and then each month on your billing date: the price of your step, plus VAT.
Payments are not refunded for part of a month. A duplicate charge made by mistake is refunded at once.
While a payment is unpaid or disputed, sending pauses. We retry your card over about two weeks. If the payment still fails, your paid plan ends and your account moves to Free. Your contacts are kept, and while you are over Free's limits (2,000 contacts and 6,000 emails a month), sending stays paused.
VAT and invoices
Prices are shown before VAT. 24% VAT is added to every invoice, for every customer.
We issue a Greek invoice for every payment and send it to myDATA. We email each invoice to you, and the billing page in your Overvio dashboard lists your invoices with a PDF of each.
No invoice is issued while nothing is paid: none on Free, and none for a pilot account.
Changing or leaving your plan
You change your plan from Billing in your Overvio dashboard.
- Moving up, from Free to Essential or to a bigger step, applies at once, as soon as its payment goes through. From Free, you pay for your first month, and your billing date is the day you buy.
- On Essential, a bigger step costs the full difference between the two steps' monthly prices for the month you are in, whatever day you move up. For example, moving from Essential 2,500 to Essential 5,000 costs €20 plus VAT, on the first day of your month or the last. Your billing date does not change. Your emails for the month rise to the bigger step's at once, and the emails you have already sent count towards them.
- Moving down, to a smaller step or back to Free, applies from your next bill. Until then you keep the step you have paid for.
- A smaller step can be chosen only if it covers your list at its largest this month. Free can always be chosen; with more than 2,000 contacts, sending on Free pauses as described above.
- To leave Essential, move back to Free. It applies from your next bill, and there is no fee to leave.
Your bill moves up by itself, but never down. When your list has grown past your step during the month, your next bill moves to the step that covers your list at its largest, even if it has shrunk again since. When your list shrinks, your bill stays where it is until you choose a smaller step. Your billing page tells you when a smaller step fits.
Getting back under a limit
You can delete selected contacts, or a whole list with the people in it. Before you confirm, you see your new total and whether you can send. Your count drops as soon as the deletion completes, and a paused account starts sending again as soon as it is back under its limits.
A deleted contact can come back later through an import or a store sync, and then counts again. Anyone who unsubscribed or bounced stays unsubscribed or bounced if they are imported again, so deleting never re-opens an address to email.
You can also suppress a contact: it is kept, never emailed, and does not count.
Pilot accounts
By agreement, Overvio can make an account a pilot. A pilot account has the Essential step that covers its list, moving up as the list grows, at no charge and without a card, until an end date Overvio sets for it. Its month starts on the day the pilot started.
A pilot account has the same limits as its step. A campaign that would go past its emails for the month is held like any other, but no purchase is offered.
We tell you 14 days and 1 day before the end date, with a link to choose Essential. After the end date, the account becomes Free. Buying Essential ends the pilot, and billing starts as for any Essential account.
Questions
Questions about a bill or these terms: support@overvio.com. For a Custom plan: sales@overvio.com.